Frequently Asked Questions

What credit cards do you accept?
Trailmate accepts Master Card, Visa and Discover cards. Sorry but at this time Trailmate cannot accept American Express.

Where can I ride a Trailmate?
Look for one of our stocking dealers listed on our web page, they will have our specialty cycles for you to try. If none is in your area, please call we will be happy to help you.

When I enter my zip code, there are no dealers available in my area.
If you are unable to locate a dealer, or if you find that the dealer is unable to help you, please contact Trailmate, using the Customer Service page on our site, so we can determine how best we can help you satisfy your cycling needs.

How do I know that the cycle I'm interested in is the right size cycle for me?
Click on the photo of the cycle of your choice for a list of specs for that particular cycle. For even more information, you can go to the customer service section of our site and download the appropriate cycle brochure which outlines very specific information regarding the specifications and options for each cycle. For more personalized service, please contact your local Trailmate dealer.

I already have a Trailmate cycle, and I need parts. Can I get them from you?
Please check for a stocking dealer on our locator. If there is not a dealer close to you, Trailmate will be glad to help you get the right parts for your trike.

I don't live in the United State or Canada, but would like to purchase one of your cycles.
Call us! We do have international dealers, but if we can't find one near to you, you can buy directly from Trailmate.

I have an unassembled cycle and am having problems assembling it.
Please use our locator to find a Trailmate dealer near you. They can assemble your trike or help you through instructions for a small charge, almost any reputable bike shop can do this.